FAQs

Online Order & Delivery:

Can I customize my cake?

We do not offer customized cakes. You may check out oursignature layered cakes and all new-in products.

 

Is there any complimentary gift for my cake order?

    No, but please feel free to check out our wide variety oftoppers options for your cake.

     

    How long do my order stay fresh for?

      All food should be consumed within a day.

       

      When should I place my order?

        We lovingly handcraft each of your orders, so please give us at least 1 days notice. Orders placed after 2pm will need an extra day. Please view the shipping details & options when checking out.

         

        How do I know if my order is being processed?

          Upon receiving your order, we will issue a confirmation through email. Please feel free to contact us if you cannot receive the confirmation.

           

          Can I refund or cancel my order?

            No cancellation or refund would be accepted after the order is confirmed.  We also reserve the right not to accept any reschedule request due to limited availability. In case of black rainstorm or typhoon signal no.8 or above, delivery will be postponed. We will contact you to make new delivery arrangement.

             

            Can I modify my order details?

              If there is any need for order modification, or pickup / delivery rescheduling, please contact us at least 5 days in advance. Please understand, all orders are handmade, rescheduling is subject to availability of the new pick up / delivery date.

               

              What payment methods do we accept?

                You can pay online via credit card - We accept Visa, MasterCard, American Express and Discover. Also, you pay without using a credit card, likePayPal, Shopify Pay, andApple Pay.

                 

                Where do we deliver?

                We deliver your order with care in Hong Kong, except for outlying islands, the airport, and restricted areas of Hong Kong.

                 

                Who is our courier?

                  All orders will be delivered by Lalamove, our delivery partner, please note that your delivery information will be shared to them. Detailed service level agreement please refer to Lalamove’s Terms & Condition.

                   

                  How much is the delivery fee?

                    For all the orders, unless specifically indicated, there are two delivery options. Customer can go to Jouer Atelier to collect the order in our store, or use our delivery service. The charge per order is shown as follow:

                    Order amount

                    Store Pick up

                    Delivery Fee

                    >= HKD 600

                    Free

                    Waived

                    < HKD 600

                    Free

                    • Hong Kong Island: HKD 50
                    • Kowloon: HKD 75
                    • New Territories: HKD 100

                    < HKD 200

                    Free

                    No delivery service

                    *In case of black rainstorm or typhoon signal no.8 or above, delivery will be postponed. We will contact you to make a new delivery arrangement.

                    Store Pickup Address: G/F Sau Wah Fong, Wanchai, Hong Kong

                    Business Hours: 11AM - 7:30PM (Tuesday - Sunday, The shop is closed on Monday)

                     

                    When is our delivery time?

                      Shipping/ delivery time will be 12-2pm, 2-4pm or 4-7pm. Please select "Local Delivery" when checking out.