FAQs

Product

How long will my order stay fresh for?

All food should be consumed within a day.

Online Order & Delivery

When should I place my order?

We lovingly handcraft each of your orders, so please give us at least 1 day's notice. Please view the shipping details & options when checking out.

How do I know if my order is being processed?

Upon receiving your order, we will issue a confirmation through email. Please feel free to contact us if you do not receive the confirmation.

Can I get a refund or cancel my order?

No cancellation or refund would be accepted after the order is confirmed. We also reserve the right not to accept any rescheduling request due to limited availability. In case of black rainstorm or typhoon signal no.8 or above, delivery will be postponed. We will contact you to make new delivery arrangements.

Can I modify my order details?

If there is any need for order modification, please contact us at least 5 days in advance. Please understand that all orders are handmade, so rescheduling is subject to availability of the new delivery date.

What payment methods do we accept?

You can pay online via credit card - We accept Visa, MasterCard, American Express and Discover. Also, you pay without using a credit card, like PayPal, Shopify Pay, and Apple Pay.

Where do we deliver?

We deliver your order with care in Hong Kong, except for outlying islands, the airport, and restricted areas of Hong Kong.

How much is the delivery fee?

All orders are subject to HK$150 delivery fee, but customers can enjoy free shipping for orders more than HK$1,500. For more details, please refer to our shipping and delivery page. 

*In case of black rainstorm or typhoon signal no.8 or above, delivery will be postponed. We will contact you to make new delivery arrangements.