Placing Orders

• Please kindly note that we do not deliver orders on Sunday, except Same-day Gourmet Delivery/Wedding Cakes.
  *Please refer to our individual product pages for the delivery details.

• Upon receipt of your order, you will receive an order confirmation email. When your order is shipped, you will receive an email about the delivery information. A phone call will be made for any confirmation needed.

• Upon receiving your order, we will issue confirmation through email. Please feel free to contact us if you do not receive the confirmation.

• No cancellation and refund will be accepted after the order is confirmed. We also reserve the right to not accept any rescheduling request due to limited availability.

• If there is any need for order modification or pickup/delivery rescheduling, please contact us at least 5 days in advance. Please understand that all orders are handmade, so rescheduling is subject to availability of the new pick up/delivery date.

Delivery / Pickup Arrangement

• Daily cut off time is 2 pm. Orders placed after 2 pm will be considered as orders made on the following day. The earliest delivery time every day is 12 pm, and the latest delivery time is 7 pm.
  Delivery Time-slots: 12pm-2pm / 2pm-4pm / 4pm-7pm
  *Please refer to our individual product pages for cut-off and promotional timings as they may defer.

• No delivery service is offered for outlying islands, Ma Wan, Discovery Bay, the airport, and restricted areas of Hong Kong.

• We will share your delivery information with Lalamove—our delivery partner. When the driver arrives at the delivery address, the Lalamove driver will call the recipient’s contact number to pass the delivery. For detailed service level agreement, please refer to Lalamove’s Terms & Conditions.

• Please note that an additional delivery charge will apply if second delivery is required due to incomplete/incorrect recipient information or absence of recipient at the designated date, time and address.

• In the cases of Typhoon Signal No. 8 and above, Black Rainstorm Warning, or other adverse weather conditions, Jouer Boutique will be closed. Delivery service, store pick-up and event venue booking will have to be rescheduled  . Please contact us to make alternative arrangements, and we will do our best to accommodate your needs.

• Delivery charge per order amount:

*NO delivery service is offered for outlying islands. Ma Wan, Discovery Bay, the Airport, and all restricted areas in Hong Kong.

Store Pickup Address: 

Jouer Boutique - Shop LG23, Lee Garden Two, Causeway Bay, Hong Kong
Business Hours: 12:00 - 20:00 (Monday to Sunday)
Contact Number: +852 3489 3903 

Email: hello@jouer.hk

Additional Notice

• All food products should be consumed on the day the order is received.

• The listed price is only applicable for standard designs. In case any amendment is needed, Jouer reserves the right to provide further quotations. The actual price of the product depends on the finalized design requirement.

• Please note that as the colour is hand-mixed, it is very likely that the colour and look of the cake will vary slightly from the reference photo. The product photos in the online store are for reference only.

• By submitting the order, you agree to accept the terms and conditions.

• Subject to supply availability, Jouer reserves the right to replace food products of equal value.

• In case of disputes, the decision of Jouer shall be final and binding.